Account
Delete your Roteiro account
This page explains how to delete your account in the Roteiro app (iPhone and Android) and the data tied to it.
In the app
Open Roteiro and go to Settings › Account › Delete account. Confirm, and the account is deleted right away.
Without the app installed
Email ronielljesuss@gmail.com from the address registered on the account, asking for deletion. We reply within 15 days, and deletion requested by email is completed within 30 days.
What is deleted
- Your account (email and password).
- The scripts stored in the cloud.
- The purchase records tied to the account.
- The AI credits, usage history and consent.
What is not deleted
- Scripts and videos on your device stay there. Uninstall Roteiro to erase them.
- Videos you saved to your gallery stay there until you delete them.
- The subscription stays active in the store until you cancel it there (App Store or Google Play). Deleting the account does not cancel billing.
- A one-way code (hash) of a random device identifier, which does not identify you, so the free AI trial can't be claimed again on the same device.