How can we help?
How do I create an account?
The account is free and optional. Open Roteiro, go to Settings › Account and tap create account. Enter your email and password, then type the 6-digit code we send to your email.
I forgot my password
In Settings › Account, choose “Forgot password?”. We send a 6-digit code from no-reply@roteiro.pro to your email; enter it in the app and set a new password. If the email doesn't arrive, check your spam folder.
Do my scripts sync between iPhone and Android?
Yes, with the same account and with Pro active on the device that syncs. A subscription only counts in the store where it was bought: an App Store purchase unlocks Pro on iPhone, and a Google Play one on Android. Only scripts go to the cloud.
How do I restore or cancel my subscription?
In Settings › Subscription, tap “Restore purchases” to recover a purchase, or “Manage or cancel subscription” to open the store. Cancellation is done in the App Store or Google Play, and Pro stays active until the end of the period already paid.
How does “Follow my voice” work?
With the option on, the text scrolls while you speak and stops when you go quiet. The app only uses the microphone volume for this: it doesn't transcribe, save or send your voice. In very noisy places the scrolling may not stop; if that happens, turn the option off and use a fixed speed.
How do I use a remote control?
In Settings › Remote control, choose “Bluetooth headphones” or “Keyboard or pedal”. On headphones, the play/pause button starts and pauses the scrolling, and next or previous track changes the speed. On a keyboard or pedal: Space or Enter for play/pause, the up and down arrows (or Page Up and Page Down) to move the text back and forward, and the left and right arrows for speed.
How do I open the mini prompter?
In Settings, tap “Floating mini prompter”. On iPhone, the window uses Picture in Picture and can also be opened from a button in Control Center (iOS 18 or later). On Android, the app asks for permission to appear on top of other apps and offers a shortcut in the Quick Settings panel.
Can I use it with a professional camera or a teleprompter rig?
Yes. Use the Reading tab: it shows only the text, without opening the phone's camera. Turn on “Mirror” if the phone will sit under the glass of a teleprompter rig, and choose the screen orientation.
Do I need an account?
No. Roteiro works without an account. The account is free and optional: with Roteiro Pro, it keeps your scripts in the cloud and brings them to your other devices.
How do scripts in the cloud work?
With your account signed in and Pro active, every new, edited or deleted script is uploaded automatically, and a cloud icon on the Scripts screen shows the upload. When you open the app on another device with the same account, your scripts show up there. Only scripts go to the cloud: videos and settings stay on the device. iPhone and Android purchases are separate, so the cloud works on each device that has Pro.
What are AI credits and how much does each action cost?
Credits are what the app spends when you use AI, which runs on Google Gemini and requires an account and your consent. Importing a file with text (.txt, .docx or a PDF with text) happens on your device and costs 0. Importing a photo or a page of a scanned PDF costs 1 credit per page. Formatting the text, pauses, highlights or dots costs 1 credit per 1,500 words (rounded up). Shortening or improving the text costs 2 credits per 1,500 words. Generating a new script costs 2 credits, whatever its length. The limit is 6,000 words per action, and the app shows the cost before spending. If the AI fails, the credits are returned.
How does “Generate script with AI” work?
On Scripts, tap “Generate with AI”, describe the video (typed or dictated, up to 2,000 characters) and the AI writes the script. Each generated script costs 2 credits, whatever its length, and the app shows the cost before spending. For recent news, paste the link of the news in your request (up to 3 links): our server reads the page and the AI uses its text. Without a link, the AI is instructed not to make up numbers, dates or names it doesn't know. If a site blocks access or has no text to read (like a subscribers-only page), the app tells you and no credits are spent. If the AI fails, the credits are returned.
How many credits do I get?
Free: 5 credits, once, after you confirm your email. Monthly and Annual: 20 a month. Lifetime: 60, once. Anyone, subscribed or not, can also buy credit packs in the app, of 20, 60 or 150.
What happens to the credits I don't use?
Monthly or Annual plan credits don't carry over: what's left resets when the new month's 20 arrive. Extra credits from packs never expire and add up. Plan credits are spent first.
I switched from iPhone to Android, do I lose my credits?
Yes. Credits only count in the store where they were bought, like Pro. If you switched from iPhone to Android, or the other way around, write to ronielljesuss@gmail.com: we transfer the balance by hand.
Where are my videos stored?
Takes are stored inside the app, on your device. On the review screen you can save a take to your photo gallery. Videos are never uploaded to the cloud.
How do I delete my data?
If you have an account, delete it in Settings › Account › Delete account: your email, the scripts stored in the cloud, the purchase records and your AI credits, usage history and AI consent are deleted right away. We keep only a one-way code (hash) of a random device identifier, which does not identify you, so the free AI trial can't be claimed again on the same device. If you no longer have the app, email us from your account's address. We reply within 15 days, and deletion is completed within 30 days. See the Delete account page for details. Deleting the account does not cancel subscriptions: cancel in the App Store or Google Play.